Speedy connections, speedier insights
with AskField Dialer
AskField Dialer is an advanced predictive dialing solution for phone-based research projects, offering flexible dialing modes including Preview, Power, Predictive, and Hybrid. The intelligent dialer automatically manages call outcomes, optimizes interviewer productivity, and integrates seamlessly with AskField CATI. Available for cloud or on-premise deployment.
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Because missed connections are not the answer
Flexible dialing modes
Four versatile dialing modes: Preview (review cases before dialing), Power (non-predictive automated), Predictive (intelligent rate adjustment), and Hybrid (combines modes). Each mode optimizes productivity while maintaining call quality and compliance.
Effortless integration
Seamlessly integrates with AskField CATI and IVR for a streamlined workflow and enhanced multi-channel data collection.
Automated call detection
Intelligent call detection automatically filters busy signals, no-answers, answering machines, and invalid numbers. Automated routing handles call outcomes, schedules callbacks for answering machines, and ensures only live calls reach interviewers.
Greater quality control
Comprehensive quality control with live call monitoring, call recording (where legally permitted), real-time supervisor dashboards, and detailed performance reports. Track interviewer productivity, call outcomes, and compliance metrics.
Advanced telephony features
Advanced telephony capabilities including call conferencing, call transfer, intelligent call routing based on skills and availability, DTMF support, and IVR integration. Support for inbound, outbound, and mixed-mode operations.
Improved productivity
Predictive dialing algorithms adjust call pacing based on real-time interviewer availability, connection patterns, and call duration history. Dramatically increases productive interview time by eliminating manual dialing and minimizing wait times between calls.
One size doesn't fit all— dial your way
Preview mode
Interviewers can review cases before placing the call, ensuring a tailored approach. When ready, they can either initiate the call manually or let the dialer do it automatically.
Predictive mode
Fully automated, this mode adjusts dialing rates based on real-time predictions of interviewer availability, maximizing productivity while minimizing dropped calls—perfect for large sample studies.
Power mode
A non-predictive automated dialing mode that ensures zero dropped calls by dialing only as many numbers as there are available interviewers. Ideal for balancing efficiency and call success.
Hybrid mode
Combines Predictive and Preview modes to allow interviewers to seamlessly switch between them, enhancing productivity and reducing toggling, especially for cell phone samples.
AskField IVR
Extend your call center performance and enable respondents to answer via their phone keypad at any time, 24x7. Works with AskField Dialer.
AskField TCPA Connect
AskField TCPA Connect is a manual dialing solution designed to help phone survey centers meet the latest US dialing regulations. It integrates seamlessly with AskField CATI and operates on an isolated telephony server to ensure compliance.
Productivity gains
Streamline workflows with features like:
- On-Screen Dialing: Eliminate manual errors with numbers directly on-screen.
- One-Click Dialing: Speed up calls with efficient, click-to-dial functionality.
- Automated Case Distribution: Seamlessly assign new cases after each call for faster processing.
Quality control
Achieve superior call quality and compliance with tools like:
- Live Call Monitoring: Ensure interviews meet quality standards in real time.
- Call Recording: Maintain records for training, compliance, and analysis.
- Real-Time Reporting: Track interviewer and project performance with actionable insights.
AskField IVR
AskField IVR (Interactive Voice Response) seamlessly integrates with Dialer and makes it easy and cost-effective to deliver self-completion surveys and automated messages to a broad audience.
Choose your mode
- Inbound: Handle incoming calls from customers or respondents. Great for customer support or self-service tasks.
- Outbound: Proactively initiate calls to deliver information or collect responses. Great for reminders, customer feedback, or service disruptions.
- Mixed: Combines both modes for a seamless, two-way interaction. Enables customers to return missed survey calls via inbound option.
Benefits of IVR
- Reduce operational costs by automating routine calls.
- Improve caller satisfaction by delivering quick and efficient service.
- Scales easily to handle high call volume.
What our clients
say about us.
"We've been avid users of the AskField platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients."
Steve Male
VP Innovation & Strategic Partnerships
"AskField Multi-Mode has allowed us to synchronize our different data collection methods perfectly. Whether we're recruiting on the street, testing products in a controlled virtual environment, or getting feedback over the phone, AskField has made it easier to plan future projects."
Luc M.
CEO
Ready to Answer Anything?
AskField is how anyone with complex research questions gets better answers, faster. Speak with an AskField survey specialist today.
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